Building Trust In The Piano Industry w/ Rich Galassini

Building Trust In The Piano Industry w/ Rich Galassini

"We'll see a snap back in this industry."

In this episode, Rich Galassini joins us at Piano Tech Radio Hour while we are stuck amidst a pandemic. We are still figuring out how to bring our piano tuning businesses back. Most of us even think our careers are over, and we might never get back up again.

However, Rich has different opinions. And he’s tracking different indicators. The visits to his company’s website are increasing during the lockdown.

Not only that, but he joins us having gotten ten leads interested in purchasing a piano on a previous YouTube Livestream.

He thinks that people are getting more curious about pianos due to the sheer amount of free time available. He says, "If we were lunch providers for office goers, our business would probably be doomed (for at least a year or so), But we're piano dealers/techs. When people think about a purchase from us, they undergo a careful consideration process before buying."

According to Rich, the buyer purchases can be put off, the clients can do their research, and the piano business will see a snap back after the pandemic. Sit tight, take every opportunity to build trust with your clients during tough times, and you’ll come out ahead in the end.

Tune into this episode to learn more about Piano dealerships, building trust with your customers, the piano industry post-covid, and more with Rich Galassini.

Here's a little bit about our guest Rich Galassini: 

Rich Galassini was nineteen years old when he first visited Cunningham Pianos as a customer with his parents.  A few years later, in 1987, when he was just 23, Rich began working at the store.  After working closely with the family that owned the business, Rich was able to purchase the company and remains the owner and president.  His background in music performance and music education has played a strong role in the leadership of the business both within their community and within the music industry.

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Piano Tech Radio Hour is brought to you by Piano Technicians Master. We provide cutting-edge piano technology instruction from piano industry masters without leaving your home, featuring monthly subscriptions, conventions, single live streaming, and recorded masterclasses. Learn advanced skills:
  • How to tune pianos.
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Creators and Guests

David Andersen
Host
David Andersen
David Andersen, owner of David Andersen pianos in Los Angeles has been a professional musician, recording artist, and piano technician/consultant for nearly four decades. He has overseen the restoration and maintenance of hundreds of Steinway and Mason & Hamlin pianos during that time. Beginning in 1975 he apprenticed for two and a half years under Jack Cofer in Atlanta, Georgia; during the 1980s he studied at Steinway facilities both in New York and London.
Eathan Janney
Host
Eathan Janney
Eathan has 20 years of experience as a piano technician. He studied with Dave Miller, the staff piano technician for the Mason Gross School of the Arts at Rutgers University, New Jersey. Dave Carpenter, the inventor of the Verituner electronic tuning device, provided mentorship for Eathan in Chicago. Eathan also worked with Ken Eschete and Bill Schwarts, the staff piano technicians at Northwestern University in Chicago. In 2009, he founded Floating Piano Factory of New York, a company that allows piano technicians to move from Apprentice to Craftsman level while offering value pricing to clients as technicians progress toward mastery. In 2017 he founded Piano Technicians Masterclasses, an online project designed to offer cutting-edge instruction from piano industry masters to anyone on the globe with an internet connection.
person
Guest
Rich Galassini
Rich Galassini was nineteen years old when he first visited Cunningham Pianos as a customer with his parents. A few years later, in 1987, when he was just 23, Rich began working at the store. After working closely with the family that owned the business, Rich was able to purchase the company and remains the owner and president. His background in music performance and music education has played a strong role in the leadership of the business both within their community and within the music industry.
2020 Piano Technicians Masterclasses